Provide exceptional and timely inbound customer support via phone and email.
Educate customers on the Yelp Restaurant product suite to resolve business needs and retain their business.
Adapt product recommendations to client needs by asking probing questions and finding solutions.
Yelp connects people with great local businesses through its platform and restaurant tools like Yelp Reservations and Yelp Waitlist. The Restaurants division is a fast-paced, growth-minded startup environment that values collaboration and impact.
Own a portfolio of 8–12 early-stage and growth-stage startup accounts, running quarterly Power Circuit reviews and building prioritized growth roadmaps.
Coordinate paid, SEO, content, email, and creative work around a focused account strategy while managing scope and identifying expansion opportunities.
Manage retention and expansion, lead renewals, grow MRR, and develop 1–2 direct reports while coaching analysts and specialists.
Power Digital is an AI-Native Growth Firm that helps leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence. For more than a decade, it has built a people-first culture of curious, ambitious, and accountable professionals who value diversity and deliver measurable results.
Own executive relationships and net revenue retention for a high-volume portfolio of founder-led small businesses.
Coach Account Directors to operate as AI-Native Growth Directors, driving faster diagnosis and more client-facing time.
Lead New Business & Service Expansion, shaping go-to-market positioning and owning division P&L profitability.
Power Digital is an AI-Native Growth Firm that combines world-class talent with proprietary technology like Omega to help brands grow. With over a decade of experience, the company fosters a people-first culture built on curiosity, ambition, and accountability, supporting fully remote, hybrid, or in-office work styles.